Once you have completed the payment stage at the checkout, an order confirmation email will be sent to you immediately. If this has not appeared in your inbox, we recommend that you check your spam/junk folder. Should you still experience issues locating your order confirmation email, please get in touch by mail at ecohatsuk@gmail.com.
How do I return my order and when can I expect to receive my refund?
We hope that you will be happy with your Ecohats.co.uk purchase. However, if for any reason you need to return it back to us, please do so within 14 days from the date of receipt - ensuring that the item(s) are unworn with tags still attached. Please complete the return slip and include it within the parcel to prevent any delays with the processing of your refund.
The item I want is sold out, will it be coming back?
Please note that we produce small quantities, allowing us to maintain quality of design and exclusivity of our fabrics. However, as with many of our pieces, due to popular demand sizes can often become unavailable. It is unlikely that we will repeat a previous production.
What countries do you deliver to?
Please refer to our Shipping section for a full list of countries that we currently ship to.
